Department for European Policies

SOLVIT

SOLVIT is an on-line service provided free of charge by national administrations in Member States, Iceland, Liechtenstein and Norway.

It consists of a network of national contact centres who cooperate to provide support to EU citizens and businesses operating on the Single Market in case their rights are breached by an improper application by national administrations of European rules on Single Market

National SOLVIT Centres seek for concrete solutions to such problems within 10 weeks, starting on the day the case is taken on.

Why turn to SOLVIT

SOLVIT is an alternative procedure for the quick resolution of the trans-boundary problems caused by an improper application of EU rules on Single Market, avoiding recourse to the law in a spirit of effectiveness and transparency.

When turn to SOLVIT

Citizens and businesses can turn to SOLVIT for the resolution of problems in the field of social security, healthcare, recognition of professional qualification, free movement of people, goods, services and capital, visas for UE citizens relatives, voting rights, border controls, driver licenses and vehicles registration, access to education, employment rights, market access of goods and services, public procurement, tax system.

How to submit a case to SOLVIT

Both citizens and enteprises can solve their problems with a public body by submitting their case to SOLVIT, preferably through the European Commission Website or addressing to their national SOLVIT Centre by fax, e-mail or letter.

Quality standards

SOLVIT Centres have established some fundamental rules to be followed while offering solutions to citizens and businesses, such as prompt reply to questions and proper instructions.

How to join us

The Italian SOLVIT Centre seats at the Presidency of the Council of Ministers - Department of European Policies 19, Largo Chigi

SOLVIT for business

In recent years, the Italian Department for European Policies has launched across the country several initiatives aimed at strengthening cooperation between the national SOLVIT centre and the Enterprise Europe Network and stepping up assistance to businesses.

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